Susquehanna is looking for a proactive and personable Receptionist to join our Employee Services & Experience team in Sydney. You will bring together reception, office services, hospitality, events and administrative support to create a welcoming, well-organised environment that makes employees’ working lives easier.
This is a hands-on role for someone who enjoys variety, anticipates needs and takes ownership to keep things running smoothly in a fast-paced environment. Please note that we're unable to provide visa sponsorship for this position, so you'll need full working rights in Australia.
What you'll do
- Be the welcoming face of our front desk, managing the day-to-day, including answering calls, taking messages and greeting employees, candidates, visitors and contractors.
- Act as the first point of contact for onsite services and everyday office enquiries, connecting people with the right teams and following through on their requests.
- Keep things moving by coordinating incoming and outgoing mail, couriers and deliveries.
- Help new starters feel set up for success by arranging their building access and preparing their desks with the required stationery and supplies.
- Help keep our office welcoming and well-organised by making sure meeting rooms, cupboards and shared areas are presentable, appropriately set up and well stocked.
- Keep our workspace running smoothly by coordinating building maintenance and equipment servicing, including raising tenant service requests and arranging repairs for items such as coffee machines and water-filter systems.
- Support employees with their business travel by responding to enquiries and coordinating bookings through our travel-management system, in line with the APAC Travel Policy.
- Build and maintain great relationships with our cleaning providers, following up on service issues and managing escalations when required.
- Partner with business stakeholders to coordinate team dinners, activities and other small events.
- Pitch in with ad hoc administrative requests and short-term projects, using your initiative to spot practical ways to improve our office services and processes.
What we're looking for
- At least two years’ experience in reception, administration, hospitality, aviation or another customer-focused environment.
- A warm, professional and service-focused approach.
- Strong organisation and attention to detail, with the ability to manage competing priorities.
- A proactive mindset, practical judgement and the ability to remain composed when priorities change.
- Clear written and verbal communication skills.
- A collaborative and flexible approach to supporting the wider team.
- Working knowledge of Microsoft Outlook, Word and Excel.
- Experience with corporate travel bookings or travel-management systems would be advantageous.
What’s in it for you
- Take ownership of a visible role that directly shapes the employee and guest experience.
- Join a collaborative and international working environment.
- Private healthcare and gym allowances, plus wellness initiatives.
- Additional leave entitlements, including marriage leave and two bonus days annually.
- A fully stocked kitchen, with daily breakfast and lunch.
- Regular social, sporting and community events, including our annual poker tournament.
- Matched donations and corporate discounts.
- Explore our benefits and culture: link
About Susquehanna
Susquehanna is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. Our rigorous and analytical approach to decision making has led Susquehanna to become one of the largest and most successful proprietary trading firms in the world. In our offices around the globe, our employees are relentless problem solvers who collaborate to make optimal decisions.
What we do
Susquehanna’s deep integration of trading, technology and quant research makes us experts in trading essentially all listed financial products and asset classes, with a focus on derivatives. We handle millions of trading transactions around the world every day as both a market maker and market taker. Our efforts provide liquidity and ensure competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialized to allow for a deep understanding of the unique drivers of each asset class.
Equal Opportunity Statement
We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.
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