Abou The Role
- Build, configure and maintain Windows 11 and macOS (MacBook) device images and engineering standards, ensuring a consistent and high-quality end-user experience across the global estate.
- Manage and administer endpoint platforms using Microsoft Intune and SCCM/MECM, including policy configuration, compliance baselines, and device lifecycle management.
- Design, package, test and deploy applications across Windows and macOS environments, ensuring reliable and efficient software delivery through Intune and SCCM.
- Scan, identify and remediate endpoint vulnerabilities across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.
- Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.
- Track vendor patch releases and manage the timely deployment of OS and application patches across the endpoint estate in a prioritised and controlled manner; recommending mitigation measures, such as configuration changes, where immediate patching is not feasible.
- Act as a senior escalation point for the global support team, providing expert-level troubleshooting and guidance on complex endpoint issues across Windows and macOS platforms.
- Develop a strong understanding of business processes and how they interact with endpoint technology, using this context to inform engineering decisions and support priorities.
- Continually review, update and improve endpoint engineering processes, procedures and standards to drive operational excellence and efficiency.
Work Experience/Background
Essential
- Ability to work in a challenging and dynamic environment
- Experience of providing production and development support for business critical applications and servers
- Ability to communicate and work effectively with other IT staff, e.g. developers, desktop support
- 5+ Years of experience specialising in Microsoft Azure technologies
- Bachelor’s degree in Engineering, computer science, or equivalent work experience.
Desirable
- Experience of working in a financial background is preferred.
Technical Skills
Essential
- Extensive knowledge of Windows Server/Client operating systems and services. (MCSA preferred)
- Active Directory, Group Policy, ADFS, Azure AD, Conditional Access and SSO, DHCP, DNS
- Microsoft SCCM / MECM, Jamf
- Patch My PC
- PowerShell scripting in enterprise production environments
- Microsoft Intune / Endpoint Management
- Intune update rings
- Windows 10 & 11 desktops - performance troubleshooting and optimization.
- General networking experience
Desirable
- Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified Azure Admin Associate)
- Extensive knowledge of the Microsoft 365 E5 suite of services (M365/Identity/Security Certified)
- A good understanding of the Azure technologies
Competencies
- Self-motivated individual that can work under their own initiative with minimal supervision
- Able to deal effectively with external suppliers and providers.
- Able to communicate effectively with end users, management, and other teams
- Take ownership of issues and follow through with them until resolution
- Excellent written and verbal communication
- Teamwork and interpersonal skills
- A willingness to learn and keep up to date with technologies